SPG Help

Need help with Single Pane of Glass or its text alerts? Contact our support team or use the text commands below.

Contact support

[email protected]

Windsong Communications Inc., 104 Woodmont Dr, Montgomery, TX 77356

Monday – Friday, 9:00 AM – 5:00 PM Central Time. Critical issues are handled 24/7.

Text commands

Reply to any SPG text with one of these words:

HELP (or INFO, SUPPORT): get support contact details.
STOP (or UNSUBSCRIBE, END, QUIT): stop all SPG texts. You will get one final message confirming you are unsubscribed.
START (or OPTIN, IN): start SPG texts again after opting out.

Message frequency varies: typically a few messages per month, up to 50 during a service outage. Msg & data rates may apply.

Common questions

How do I sign up for text alerts?

Sign in to SPG, add your mobile number to your contact profile, and tick the text alert consent box. SPG sends a text confirming you are enrolled.

How do I change my number?

Update it on your contact profile in SPG. You will be asked to agree to text alerts again for the new number.

I'm not getting texts.

Check that your number in SPG is correct and that you have not replied STOP. If you did, reply START. Still nothing? Email [email protected]. Carriers are not liable for delayed or undelivered messages.

See also the SMS Terms and the Privacy Policy.